Returns & Exchanges

At BrewDog, we want you to be fully satisfied with your craft beer and merchandise. If your order arrives damaged or doesn't meet our quality standards, we offer a straightforward 30-day return policy for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of why you need to return your items.

• 2.
  Documentation

  For damaged goods or quality issues with food and drink, please include clear photos of the packaging and product labels.

• 3.
  Packaging

  Securely pack any non-perishable items or merchandise in their original packaging to ensure they are protected during transit.

• 4.
  Refund Processing

  Once we receive your return or verify the damage, we will process your refund to the original payment method within 5-7 business days.